FAQ
Australia's Biggest Morning Tea:
Our 'Morning Tea' menu items are perfect for a get together anytime throughout May & June.
https://www.cakes2u.com.au/category/morning-tea
When to order?
https://www.cakes2u.com.au/when-to-order
Delivery Areas?
https://www.cakes2u.com.au/delivery-areas
Delivery Times?
https://www.cakes2u.com.au/delivery-times
Dietary/Allergen Abreviations:
DF - Dairy Free | EF - Egg Free | GF - Gluten Free | HF - Halal Friendly | NF - Nut Free | V - Vegetarian | VG - Vegan
HF (Halal Friendly) - product NOT certified Halal however adheres to halal dietary rules.
V (Vegetarian) - Lacto-ovo vegetarian - product contains NO part of animal however can contain by-products such as dairy & egg.
VG (Vegan) - product DOES NOT contain meat, eggs, dairy products, or any other animal-derived substance.
Cake sizes (diameters):
An approximate guide is:
Small - 8 inches (20cm) (serves 10-12); Medium - 10 inches (25cm) (serves 16-18) Large - 10-11 inches (25cm-28cm) (serves 20-24).
Serving suggestions:
Cakes2U 'serves' (serving suggestion/number of slices) is based on an ‘Office Slice’. An ‘Office Slice’ is a generous size between a ‘Cafe Slice’ (a larger portion commonly shared between 2 people at a cafe) and a ‘Wedding Slice’ (a smaller portion or ‘finger’ served at weddings).
Cake Writing (messages on cakes):
Cakes with dark icing - Callebaut Belgian White Chocolate - (EF, GF, HF, V).
Cakes with light icing - Callebaut Belgian Dark Chocolate - (DF, EF, GF, HF, V, VG).
For cakes that cannot be written directly on top, we use a 'banner' style plaque made from white sugar fondant icing and written with dark chocolate - (DF, EF, GF, HF, V, VG)
For Vegan cakes, this plaque will be provided in a separate baker's box.
My password isn't working?
Click on 'Reset Password' to re-use your old password or make up a new one.
My billing details are incorrect.
You can amend your saved billing and delivery details by clicking on your account on the top tool bar.
However, if you are a 30 day corporate account holder, you will need to contact us.
I have a 30 day corporate account however the billing details are not correct.
You and your colleagues can have a Shared Billing ID. This enables tax invoices from multiple users to appear on the same monthly statement.
Please contact us if your Shared Billing ID details are incorrect or to confirm you are linked with the correct Shared Billing ID.
I would like to set up a Corporate Account with 30 day terms.
Click on the link below.
You will have the option to either 'Create a brand new billing account' OR 'Use the same account as a work colleague'.
We will email you to confirm your 30 day corporate account is active. You will then have the option 'Charge to Account' at checkout.
https://www.cakes2u.com.au/create-account
Can I get a copy of an invoice?
You can view orders and download Tax Invoices by clicking on your account on the top tool bar.
Reheating savouries
Our savoury products are delivered in a refrigerated vehicle and therefore require reheating prior to your event. For microwave reheating, we recommend a medium setting for short periods whilst continually monitoring the results. A great idea is to lay paper towel over the food whilst microwaving for a more crisp result. For conventional oven reheating, we recommend a medium setting (160-180 celsius) for short periods whilst continually monitoring the results. For both microwave and conventional ovens, it will depend on the power of your appliance so we recommend consulting a user manual for more specific instructions.